Last Updated: June 2026
Thank you for shopping with OCLO Audio. Below you’ll find information regarding order processing, shipping times, and delivery expectations.
Order Processing
All orders are processed within 1–3 business days.
Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high demand, processing times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email containing your shipping information.
Shipping Times
Estimated delivery times:
Canada: 7–15 business days
United States: 7–15 business days
International: 10–20 business days
Please note that delivery times are estimates and may vary depending on your location, customs processing, weather conditions, carrier delays, and seasonal demand.
Shipping Costs
Shipping costs are calculated at checkout.
From time to time, we may offer free shipping promotions on qualifying orders.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email.
Please allow several days for tracking information to become available after shipment.
Delays
While we strive to deliver orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control, including:
- Customs inspections
- Carrier delays
- Severe weather
- Peak holiday seasons
- Incorrect shipping information provided at checkout
OCLO Audio is not responsible for delays caused by shipping carriers or customs authorities.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the order has already been shipped, we may be unable to modify or redirect the package.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible.
To assist with your claim, please provide:
- Your order number
- A description of the issue
- Photos of any damaged items or packaging (if applicable)
We will work with the shipping carrier to help resolve the issue.
Questions?
If you have any questions regarding shipping or delivery, please contact us at:
Email: info@ocloaudio.com
We aim to respond to all inquiries within 1–2 business days.