Refund and Returns Policy

Last Updated: June 2026

At OCLO Audio, we want you to be satisfied with your purchase. If you’re not completely happy, we’re here to help.

30-Day Return Policy

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, your item must:

  • Be returned within 30 days of delivery
  • Be in good condition
  • Include all original accessories and packaging when possible
  • Not show excessive signs of misuse or intentional damage

Damaged or Defective Items

If your item arrives damaged, defective, or not functioning as intended, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Photos or videos showing the problem

If approved, we will provide a replacement, store credit, or full refund at no additional cost.

Incorrect Orders

If you receive the wrong item, please contact us within 7 days of delivery.

We will work with you to arrange a replacement or refund.

Refund Process

Once your return or claim has been reviewed and approved, your refund will be issued to your original payment method.

Please allow:

  • 3–5 business days for processing
  • Additional time for your bank or card issuer to post the refund

Processing times may vary depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The item is defective
  • We shipped the wrong product

In these situations, we will cover the return or replacement cost.

Non-Returnable Items

We cannot accept returns for:

  • Gift cards
  • Clearance or final-sale items
  • Products damaged through misuse, accidents, or unauthorized modifications

Order Cancellations

Orders may be cancelled before they have been processed for shipment.

Once an order has been shipped, it must follow the standard return process.

Contact Us

If you have any questions regarding returns, refunds, or replacements, please contact us:

Email: inof@ocloaudio.com

We aim to respond to all inquiries within 1–2 business days.